Marla Heflin
Senior Customer Relations Director
Marla Heflin is a trusted real estate and estate planning professional dedicated to helping individuals and families make informed decisions about their future. Known for her exceptional customer service and relationship-building skills, she takes pride in educating clients, understanding their unique needs, and connecting them with solutions that support their financial and legacy goals. As a Senior People Operations Partner with FedEx, Marla brings years of experience in employee relations, problem-solving, and serving people with professionalism and care. Whether clients are exploring estate planning options, preparing for the future, or navigating a real estate transaction, Marla is committed to making the process smooth, informative, and client-focused every step of the way.
How She Helps Clients
Marla is passionate about assisting clients and teaching them the necessity of protecting their wealth. Through extensive peace-of-mind planning meetings, she shows individuals how to successfully protect their assets so they leave the office in a better position than when they arrived. Patient, a good listener, and highly empathetic, Marla excels at building trust. For instance, when working with an older client who was hesitant and fearful of being scammed, Marla took the time to understand that the client was simply lonely and needed reassurance, which allowed them to successfully build a plan to protect her future.
Get to Know Marla:
Originally From: Chicago, IL
What she loves about the local area: The southern roots with a mix of Northern sensibilities.
Hobbies & Interests: Reading.
Community Involvement: 41-year member of Alpha Kappa Alpha Sorority, Incorporated (currently serving as Connection and Social Action Chairperson) and the National Pan-Hellenic Association.
Guiding Wisdom: "To whom much is given, much is required. What you do the least of these you also do to me."
Areas of Practice & Specialties
Estate Planning
Real Estate Law
Asset Protection
Real Estate Closings
Employee Relations